Comments on: SAAsucks.com

By: Gary

Gary — Thu, 01 Oct 2009 09:36:36 +0000

Brilliant! saasucks.com is a great example of how businesses can no longer be complacent in relation to customer service. Consumers have more power than ever …

By: jem

jem — Wed, 25 Mar 2009 21:15:12 +0000

i agree: and would further this by offering the following:

1.try getting an explanation why a short flight between port elizabeth costs more than the full price of kulula or 1 time between durban and cape town. there simply is no justification, for the complete and utter monopoly rip off of our tax money.

2. mango have the worst website, it is completely disfunctional. if you call the c…s at the call center, you will feel the aggression, you will have your time and the cost of the call wasted…at maxi call rates. you will be left feeling humiliated. no wonder…they dont care,,,,they get bailed out! service? who cares! ask chantel, yusuf, and sebi.

3. the fact that the dalai lama was refused a visa to a peace conference prompts me to urge all travellers within and to south africa: DONT USE SAA OR MANGO! they are state sponsored airlines: We should not support them, becuase our South African state sponsors the likes of mugabe, kadafi….real peace loving men, i dont think!
rather use 1 time and kulula..you wont get abused, the websites work…simple and easy.

By: woganmay.com | Dear Justin - I think you’re doing it wrong

woganmay.com | Dear Justin - I think you’re doing it wrong — Fri, 24 Oct 2008 13:52:50 +0000

[...] to do it online. Hellkom is probably one of the more outstanding examples of this, and thanks to Justin, there’s a new one on the [...]

By: Der/die/das Namibier

Der/die/das Namibier — Fri, 24 Oct 2008 12:34:17 +0000

Perfect use of social media! I introcuded SAASucks.com now to the German public as well.

Unfortunately, a similar website for Air Namibia would be just as successful, I suppose. Sigh.

By: Social media vs. SAA - Round 1. Ping! « Witness This

Social media vs. SAA - Round 1. Ping! « Witness This — Fri, 24 Oct 2008 12:10:03 +0000

[...] For those of you who don’t know, Justin Hartman has created a space on the interweb for people to complain about their treatment by South African Airways and share their horror stories online. He simply calls it SAA Sucks. Here’s a quote from his introductory post: [...]

By: Marc

Marc — Thu, 23 Oct 2008 13:05:43 +0000

Keep the pressure up on them… Put names Justin… Phone a consultant or his PA and ask for their name…

No response – then you say well… Josephine Smith didn’t reply to me at 8:32am on Thursday… Then you do it again… Then Josephine Smith’s nearest and dearest will start crawling out of the woodwork…

Ok thats probably just vindictive but they were duly warned…

By: Justin Hartman

Justin Hartman — Thu, 23 Oct 2008 12:13:10 +0000

Absolutely. Send it to news@saasucks.com

By: Galen

Galen — Thu, 23 Oct 2008 11:21:16 +0000

Nice. Can I send you an angry letter I wrote to them last year? (which, or course, saw no reply from SAA). Viva social Meedja!

By: Nic Haralambous » Blog Archive » SAASucks.com

Nic Haralambous » Blog Archive » SAASucks.com — Thu, 23 Oct 2008 10:17:51 +0000

[...] new here, you may want to subscribe to my RSS feed. Thanks for visiting and do come back.My friend Justin got screwed over by SAA recently. It wasn’t pretty and he ended up losing a fair amount of [...]

By: Whale

Whale — Thu, 23 Oct 2008 08:13:04 +0000

Excellent site bru! I think those mofos at SAA have very little to be arrogant about quite frankly – they haven’t turned a profit EVER.

By: Dolce

Dolce — Thu, 23 Oct 2008 08:02:28 +0000

I’ve forwarded you a story.

There are many.

And not all of them mine, I see.

Absolutely spectacular idea!

By: Cape Town's Favourite Son

Cape Town's Favourite Son — Thu, 23 Oct 2008 07:30:48 +0000

Quite frankly, I’m a little surprised that this domain was even available in the first place. Kudos to you for taking a stand, Justin.

By: justinhartman (Justin Hartman)

justinhartman (Justin Hartman) — Thu, 23 Oct 2008 07:10:12 +0000

New blog post: SAAsucks.com http://justinhartman.com/2008/10/23/saasuckscom/

By: Wogan

Wogan — Thu, 23 Oct 2008 07:09:40 +0000

I don’t fly, but I can definitely see the value in a site like this. SAA management needs to be made aware of the fact that their ground staff and messing around with clients in inappropriate ways.

Good one!